Troubleshooting

Parental Control Services for Mobile Devices

Will Personal Hotspots still work on devices managed by ParSon?

Yes.

Any Android or Apple mobile device that has mobile data enabled will still be able to operate a Personal Hotspot once it is enrolled in ParSon.

Why is my kid’s device still blocked?

Connectivity issues

Without a consistent, strong internet connection, your child’s device will NOT be able to receive new commands from your parent app. Please ensure your parent and kid devices are both connected to a strong WiFi or cellular network when lock status is being changed within ParSon.

Free Time is enabled for your kid’s device

When the Free Time is “START” in your parent app, your target device will be in a default blocked state – even outside of schedule lock times. Just “STOP” Free Time in the parent app and target device will be unlocked.